Right of Withdrawal
Right of Withdrawal in the B2B Sector
The right of withdrawal applies exclusively to consumers within the meaning of the Consumer Protection Act (B2C).
For orders by entrepreneurs, studios, distributors, or commercial customers (B2B) there is no statutory right of withdrawal.
Of course, we carefully check complaints in the case of defects, incorrect deliveries, or transport damage. Please contact us in this case, providing your order number via email to [email protected].
Right of Withdrawal for Consumers
Consumers have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day, on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must contact us:
Light Up Marketing GmbH
Owner and operator of the Le Noa brand
Unholzen 7/3
6320 Angerberg
Austria
Email: [email protected]
by means of a clear declaration (e.g. by email) informing us of your decision to revoke this contract.
To maintain the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we will refund you all payments we have received from you, including delivery costs, except for additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us, without delay and at the latest within 14 days from the day on which the notification of your revocation has been received by us.
For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods.
Return of the goods
You must return the goods without delay and in any case no later than within 14 days from the day, on which you inform us of the revocation of this contract.
The deadline is met if you send the goods before the deadline expires.
The direct costs of returning the goods are to be borne by the customer.
The goods must be returned unused, unopened, complete, and in their original packaging or original seal, unless there is a defect, incorrect delivery, or transport damage.
Exclusion of the right of withdrawal
The right of withdrawal does not exist for the following contracts:
for sealed goods, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
for goods that are custom-made or specially ordered for the customer
for already fully provided services, such as training or events, provided that execution has begun before the withdrawal period has expired and the consumer has expressly agreed to this
for goods that have been inseparably mixed with other goods after delivery
Many products in the area of lash and brow treatments are delivered sealed for reasons of health, hygiene, and quality protection. After removal of the seal or opening of the packaging, a return is excluded unless there is a defect, incorrect delivery, or transport damage.
Sample withdrawal form
If you wish to withdraw from the contract, you can fill out this form and send it to us by email or post.
To:
Light Up Marketing GmbH
Owner and operator of the brand Le Noa
Unholzen 7/3
6320 Angerberg
Austria
Email: [email protected]
I hereby withdraw from the contract I concluded for the purchase of the following goods:
Order number:
Ordered on:
Received on:
Name of the consumer:
Address of the consumer:
E-mail address:
Item / Product designation:
Reason for return, optional:
I am aware that opened, unsealed, or used cosmetics, lash, brow, and hygiene products may be excluded from return for reasons of health, hygiene, and quality protection, unless there is a defect, incorrect delivery, or transport damage.
Date:
Signature of the consumer:
only required for notification in paper form
Status: May 2026