Contract Partner

The contract partner for all orders, deliveries, and payments within the framework of the online shop as well as for direct sales is:

Light Up Marketing GmbH (owner and operator of the Le Noa brand)

E-Mail: [email protected]

Phone: +43 720 31 79 59

1. Shipping

The shipping of the ordered products is carried out by selected shipping service providers to the delivery address specified by the customer.

Orders placed on weekdays by 2:00 PM are usually shipped on the same day, provided the ordered products are in stock.

Orders placed after 2:00 PM are usually shipped on the next business day.

The delivery time may vary depending on the product, stock availability, and delivery country. More precise information will be provided during the ordering process or on the respective product page.

Delivery will be made to the delivery address specified by the customer during the ordering process.

For international orders, additional customs fees, taxes, or import costs may apply. These are to be borne by the customer.

2. Shipping Costs

The shipping costs are transparently displayed during the ordering process.

The amount of shipping costs depends on:

• Delivery country
• Size and weight of the order
• chosen shipping method

For deliveries within Austria, we offer free shipping for orders over € 150.00.

For deliveries to Germany, we offer free shipping for orders over € 150.00.

For deliveries to Slovenia, we offer free shipping for orders over € 150.00.

For international deliveries, additional costs may apply, such as:

• Customs fees
• Import taxes
• Import duties

These costs are to be borne by the customer.

3. Delivery times

The delivery time may vary depending on the product, stock availability, and delivery country.

In general, the delivery time is:

• Within Austria: 1–2 working days
• Within the EU: 3–7 working days

The estimated delivery time will be indicated during the ordering process or on the respective product page.

If a product is temporarily unavailable, the customer will be informed accordingly.

4. Shipping process

Shipping occurs after successful processing of the order.

Once the order has been shipped, the customer may receive a shipping confirmation with tracking information, if available.

Payment terms

5. Payment methods

The following payment methods may be offered in the online shop:

• Credit card
• PayPal
• Instant Transfer / Online Payment
• Prepayment
• SEPA Direct Debit Mandate
• other payment methods offered in the shop

Payment processing can be done through the payment service provider Stripe.

Le Noa reserves the right to exclude individual payment methods on a case-by-case basis.

6. Payment by Prepayment

For consumers (B2C), payment is made exclusively by prepayment.

For commercial customers (B2B), the first order is made exclusively by prepayment. After a successful first order, existing commercial customers may be offered additional payment methods after internal review and approval.

The shipment of the order will only take place after full payment has been received.

7. Payment by SEPA Direct Debit

With payment by SEPA Direct Debit Mandate, the invoice amount will be debited from the customer's specified bank account.

The customer ensures that the specified account is sufficiently funded.

Any return debit fees due to insufficient funds or incorrect account details may be charged to the customer.

8. Payment in the B2B Sector

For commercial customers, alternative payment terms may apply based on individual agreements, for example:

• Payment on invoice
• individual payment terms
• Distributor conditions

Such agreements are made exclusively after written confirmation.

9. Direct Sale

In addition to the online shop, sales can also be made directly through Le Noa, for example via:

• Direct orders
• Sales partners
• Distributors

These shipping and payment terms also apply to such orders, unless otherwise agreed.

10. Further information

Further information on our terms and conditions, liability, and legal provisions can be found in our General Terms and Conditions (GTC).

If you have questions about shipping, payment, or orders, our team is always happy to assist you.

Contact:

E-Mail: [email protected]

Phone: +43 720 31 79 59